Return Policy

Orders are typically processed and shipped within 2 to 5 days of receiving payment. However, please note that some items may take longer to process, especially during peak periods.

Get free shipping on all orders over $111! Simply add your favorite items to your cart, and once your total exceeds $111, you'll automatically qualify for free standard shipping anywhere in the United States.

No additional steps or promo codes needed—just sit back and let us take care of the rest!
Please note, the total amount is calculated before taxes.

Returns Eligibility:
1. Items can be returned within 30 days of the delivery date.
2. To be eligible for a return, the item must be unused, in its original packaging, and with all tags attached.
Non-returnable Items: 1. Gift cards 2. Sale items (unless otherwise stated)

Process:
1. Initiate a Return: Contact our customer service team at support@elevensocialclub.com to request a return authorization.
2. Prepare Your Package: Securely pack your item(s) and include a copy of your original receipt.
3. Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.
We recommend using a trackable shipping service to ensure your return is received.

Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.

ExchangesEligibility:
Exchanges can be made for items of equal value within 30 days of delivery. Items must be unused, in original packaging, and with all tags attached.

Process:
1. Initiate an Exchange: Contact our customer service at support@elevensocialclub.com to request an exchange authorization.
2. Return the Original Item: Follow the return process outlined above.
3. New Item Shipment: After we receive the returned item, we will process your exchange and ship the new item to you.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us with in 7 days of receipt, and we will arrange a replacement at no additional cost.

Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to our customer service team:
support@elevensocialclub.com
www.elevensocialclub.com

Thank you for being a part of Eleven Social Club!
We appreciate your support and lookforward to serving you again.